Shipping policy

Shipping policy

Every order is sent with tracking. You receive the tracking number by email as soon as your order leaves the warehouse.

Delivery time
Orders arrive in 5–10 business days.

If an order is going to take longer than 10 business days, we email you before it ships so you can decide whether to wait or cancel.

Where we ship
We ship to the United States and internationally.

Shipping cost
Shipping is calculated at checkout based on weight and destination. The full amount you pay, including shipping and any taxes, is shown before you confirm the order.

Large items
Robot vacuum cleaners and self-emptying stations ship at their own rate due to their weight and size. Shipping costs are calculated at checkout, and the full amount is shown before you confirm your order.

Lithium-ion batteries and air freight
Robot vacuum cleaners contain lithium-ion batteries and may be shipped by ground transport only, in accordance with carrier regulations for this type of product. This does not change the 7–10 business day delivery window for domestic orders.

Order changes and wrong addresses
Contact us as soon as possible if you need to change or cancel an order, or if you entered the wrong address. Once an order has shipped we cannot change the address.

Delays outside our control
Carrier delays, severe weather and public holidays can push delivery past the 5–10 business day window. We keep you updated by email when that happens.

Lost or damaged parcels
If tracking shows no movement for an extended period, or your item arrives damaged or leaking, contact us with your order number and photos of the packaging and the item. We will replace it or refund you in full.

Contact
Email: support@livacove.com.